@Article{GH08,
  Title                    = {Cooperative Dynamics of Loyal Customers in Queueing Networks},
  Author                   = {Gallay, O.~ and Hongler, M.-O.~},
  Journal                  = {Journal of Systems Science and Systems Engineering},
  Year                     = {2008},
  Number                   = {2},
  Pages                    = {241--254},
  Volume                   = {17},
  Bdsk-url-1               = {http://ccm.uma.pt/publications/Gallay_Hongler_JSSSE_Final.pdf},
  Ccm-nr                   = {124/06},
  Date-added               = {2008-10-31 16:45:19 +0000},
  Date-modified            = {2008-10-31 16:45:19 +0000},
  Url                      = {http://ccm.uma.pt/publications/Gallay_Hongler_JSSSE_Final.pdf}
}